Booking Policy
Last updated: April 8, 2024
Check In
- Please park along the street.
- Use your unique 5-digit door code at the front door to enter the space. The code was emailed to you previously. If you have issues entering the space, please call Jack Moussally at 818-667-4099.
- If something is broken or out of place when you arrive, please email booking@sanctuarystudiosutah.com with photos immediately.
- Rentals are by the hour, which means that sometimes, there could be somebody before or after your allotted rental time. In the event that you exceed your booking time, you will be charged for every 5 minutes of overtime.
Check Out
- Please leave the space in the same condition as when you entered.
- Couches, chairs, tables, and rugs are all movable during your rental. If you move the furniture around, please put it back as you found it.
- If you dispose of any diapers, food, liquids, or other perishables, please take the trash out to the garbage bin located on the left side of the building facing the studio entry door.
- If you changed the thermostat, please press the “Run Schedule” button before you leave.
- Turn off all lights.
Booking Policy
- Please treat all aspects of Sanctuary Studios with the utmost respect.
- Please respect our neighbors. No excessive noise in shared outdoor areas.
- Your rental time includes setup and teardown. In the event that you exceed your booking time, you will be charged accordingly.
- No smoking allowed in or around the property.
- Small pets are welcome, but they are not permitted to be on upholstered furniture.
- If items or furniture are found broken or damaged, a replacement fee may be charged.
- If a mess is left in the space (spills, confetti, trash, etc.) a cleaning fee of $200 will be charged. Please leave the space like you found it.
- Please notify us via email immediately at booking@sanctuarystudiosutah.com in the event of any damages to the property.
- There is a Ring camera located on the outside of the building to ensure clients are coming and leaving on time and are not violating any of the booking policy.
Cancellation Policy
Cancellations within 24 hours after booking confirmation will receive a full refund (excluding fees). This excludes events starting within 48 hours of the booking start time. Cancellations 30 days in advance will receive a full refund. Cancellations 30 to 7 days in advance will receive a 50% refund (excluding fees). Cancellations for events starting within 7 days are non refundable.
Contact
If you have any questions, you can email us at booking@sanctuarystudiosutah.com.